Dependent on experience
Working Hours
Full time or part time

We’re seeking an enthusiastic Aftercare Administrator to join our Bristol team. With excellent communication and interpersonal skills, you will support the Customer Care Manager in delivering exceptional service across a number of bespoke projects.

The Aftercare Administrator will be:

  • Handling all incoming customer queries and questions via email and telephone
  • Dealing with incoming and outgoing correspondence
  • Speaking to customers and clients, answering queries, and resolving issues
  • Maintaining a database of customer information
  • Monitoring incoming job tickets and distributing where required
  • Liaising with residents and contractors, arranging access, updating on issues
  • Scheduling post-completion PC meetings with residents
  • Performing administrative tasks as assigned by the Customer Care Manager
  • Referring problematic issues that they cannot solve to management
  • Escalating enquiries to the appropriate team, where necessary
  • Responsible for updating aftercare information supplied to external call handling company

Required skills:

  • Excellent communication and interpersonal skills
  • Proficient IT skills
  • Organisational skills
  • Demonstrable customer service skills
  • Ability to prioritise, work efficiently and use initiative and problem-solving skills when situations are presented.
  • Excellent verbal and written communication skills
  • Excellent interpersonal skills
  • Ability to react to situations in a calm and professional manner.

If you are interested in the above role, please send your CV and cover letter to