Complaints procedure
If you are dissatisfied with any part of the service you have received from Acorn during the first 24 months of your new home warranty, please let us know so we can investigate. You should contact our After Care Team (details of which can be found in your homeowner manual), who will provide you will a copy of our complaints form and guide you through the process. Once completed, your complaint will be acknowledged, and you will be kept advised of its progress. Acorn will do everything possible to reach a reasonable resolution.
If you have any doubts as to the seriousness of your position, then you should seek independent legal advice or contact the Housing Ombudsman.
